NAPA Reviews

Based on 2 customer reviews from our shopper community, NAPA's overall rating is 5.0 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

5.0

2 Reviews

Overall Rating

5 Stars

2

4 Stars

0

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (2)
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brownfish610
August 22, 2020
"Dead battery"
I purchssed a new battery ("legend") at the Eden Prairie MN shop and it lasted about 12, months before failing to hold a charge. I brought it in, it was tested, and I was given a new replacement battery. My take-away is that things happen, but what's important is how a business responds. They responded with good service. I'll be back.
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sadlion728
July 17, 2020
"Great prices on quality parts not that…"
Great prices on quality parts not that mail order Chinese junk that last a few months at best or not at all! Counter people go above and beyond to help you!
Questions & Answers
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Is napa auto parts a scam or a legit company?

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heavymouse273
October 24, 2020

“Employee, Ryan is the kind of employee that gives you legal problems. He verbally accosted my wife. I wouldn't waste my time with NAPA. They've always been overpriced for low end items. I ended up here after the Keizer branch took our money and lost our order. In this case, I bought an item and the place wouldn't get it to me until a lawyers name was dropped. Called fraud guys. If I by a part and your company won't deliver the item that's a problem. Paying for the item and having you tell us you can't see the purchase and won't give us our parts with proof of purchase is fraud. Let's see where this goes. I smell a bill from Nissan at your door”

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Can you share a success story using napa auto parts?

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SteveRamos
August 29, 2020

“Fuel pump for classic roadrunner didn't last 50 miles. I suppose 'success' is lucky i didn't eat a $100 wrecker fee. It never started cold without primer until i replaced the new NAPA fuel pump with another new NAPA fuel pump. At least it starts easy now when cold. After doing job twice. The chevy truck has been yard art for two years, as i don't really have time to do every job repeatedly. The store has the used broken part they charger me $300plus for. This isn't a success story, it's a story of failure, no honor or honesty in store, and non-existent quality control.”

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What made you choose napa auto parts over similar businesses?

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StephanieJohnson
May 12, 2019

“I though tgey still sold high quality parts based on their pricing.”

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